Service Excellence defines us. As a service partner we understand that we represent our customers whenever we arrive at a forklift to fit replacement tires. We understand that it is our customers’ reputation at stake as well as our own and that’s why every aspect of our service has been carefully designed to ensure that we add value.
We will deliver a service that you can be proud of – service excellence sits at the heart of everything we do. We work to defined service level agreements with agreed key performance indicators, so that you can be certain that your expectations and standards are being met.
We ensure we deliver service excellence through proven processes and systems that allow us to strive for zero errors in a culture that sets a standard of “Right First Time, Every Time”.
Interfit has been built to be an aftermarket partner for the global materials handling industry, to be the reference for service and a benchmark for quality.
We believe in control. It allows our customers to make informed decisions and it allows us to make informed recommendations. We deliver control through i-Fit, the service software that is the beating heart of Interfit.
We will work with you to ensure that you are always in control of your tire business – our systems and processes are designed to ensure that our customers have all the information they need about tire spend and product performance. We work to defined brand and replacement policies to ensure that the right products are always fitted to your forklifts and that they are replaced only when needed.
Not all brands are available in all countries